Policy
Compliance with Export Regulations: We are committed to complying with all relevant export regulations and laws. We will conduct our business in an ethical and transparent manner, ensuring that all products and services meet the highest quality standards and comply with relevant environmental, health, and safety regulations.
Financial Policy: Our Company is committed to maintaining accurate financial records and complying with all relevant tax laws. We will manage financial risk through prudent investment and diversification of assets. We will maintain transparency and accountability in our financial reporting and provide regular updates to shareholders and stakeholders. Our financial policies will be regularly reviewed and updated to reflect changes in regulations and best practices.
Payment and Refund Policy:
- For all export orders, we accept payment through 100% advance payment, 50% advance payment and balance before Bill of Lading (BOL), or Letter of Credit (LC) in certain cases
- All payments should be made in the currency agreed upon between the exporter and the importer. The exporter should provide their bank account details to the importer for making the payment through foreign remittance
- For orders with 50% advance payment and balance before BOL, the customer should make the Balance payment before the shipment of the goods Against the BOL Draft
- For orders with LC, the terms and conditions of the LC will be agreed upon between the customer and the company prior to the shipment of the goods
- we accept payment only through Sight Letter of Credit (LC)
- In case of delay in Balance payment from the Buyer the company reserves the right to charge interest on the outstanding amount at the rate of 3% per month plus Additional goods handling charges/Compliance Charges or others at actual if any that may occur at the exporters Location, And to be paid as per the agreed payment Terms
- The company will only issue a refund if the goods received by the customer are damaged or do not match the specifications mentioned in the order and Intimated within 3 days of Receiving of Goods
- The Importing Company should may Necessary Arrangements to Return the goods to the port of Origin
- Refund will be issued within 15 working days after receiving the returned goods
- The refund will be made in the same mode of payment as used by the customer while making the payment
- The company will not be responsible for any delay in refund caused by the payment gateway or bank
- Note: The above payment and refund policy is subject to change without prior notice. The latest policy will be available on the company website
Product Quality and Customer Service: We are committed to ensuring that all products and services meet the highest quality standards and exceed customer expectations. We will provide exceptional customer service and support to our clients, and continuously strive to improve our products and services.
Environmental Responsibility: We are committed to minimizing our environmental impact and promoting sustainable practices. We will reduce waste and emissions, promote energy efficiency, and comply with relevant environmental regulations.
Health and Safety: We are committed to providing a safe and healthy work environment for all employees. We will identify and mitigate workplace hazards, promote safe work practices, and comply with relevant health and safety regulations.
Supplier Code of Conduct: We expect all of our suppliers to adhere to ethical business practices and comply with all relevant regulations, including labor laws, environmental regulations, and export regulations. We will work with our suppliers to promote social and environmental responsibility throughout the supply chain.
Anti-Corruption: We have a zero-tolerance policy towards bribery and corruption. We will conduct all business dealings in an ethical and transparent manner, and ensure that our employees are aware of their responsibilities to prevent bribery and corruption.
Data Protection and Security: We are committed to protecting confidential information and ensuring data security. We will safeguard personal data, ensure secure data storage and transmission, and comply with relevant data protection laws.
Intellectual Property Policy: Our Company is committed to protecting our intellectual property rights and respecting the rights of others. We will register our trademarks and patents and take legal action against any infringement. We will respect the intellectual property rights of others and obtain necessary licenses for use. We will avoid the use of any third-party copyrighted material unless permitted by law or with the owner’s permission. Our employees will be educated and trained to respect intellectual property rights. We will regularly review and update our intellectual property policies to ensure compliance with relevant laws and regulations.
Continuous Improvement: We are committed to continuously improving our policies, procedures, and practices to ensure ongoing compliance and effectiveness. We will regularly review and update our policies and procedures to reflect changes in regulations, industry standards, and best practices.
By implementing these policies, we will ensure that our business operates in a responsible and sustainable manner, and that we maintain our reputation as a reliable and trustworthy exporter from India.